Wednesday, September 28, 2011

Brands I Do Not Support

This is a list of brands I do not support.  The reasons vary from one brand to the next, ranging from nondisclosure regarding repackaging to poor customer service to unsafe products to legal threats, harassment, and charity fraud.

Bitchslap and/or Ruthless Cosmetics - Marketing private label products as their own formulations, selling paint wheels as eye-safe that contain colors that are not eye-approved, extremely unprofessional behavior (including profanity and legal threats) in response to videos or blog posts calling them out and asking them to be honest about what they sell, stealing photos from honest indie companies.  See more here.
Crush Cosmetics -  Not the Australian wholesaler, the Etsy shop.  I had a not-so-stellar experience with Crush Cosmetics and found TKB micas that strongly resemble the shadows I received from CC.  Read about my first impression here, then see my followup with the TKB micas here.
Fantastic Faces Cosmetics - Nondisclosure regarding repackaging, marketing UV pigments as eye-approved when they are not, potentially using other unsafe colorants in lip products (although this is not proven, only speculation)  See more here and here.
Glittersniffer Cosmetics - Nondisclosure regarding repackaging, marketing UV pigments as eye-approved when they are not, extreme packaging and shipping inconsistencies, cursing at customers and threatening legal action, editing negative customer reviews on the GS webpage, deleting negative comments from the GS Facebook page, posting GS Complaints blog author's personal information in an effort to remove the blog, lying about charitable contributions, lying about refunds, lying about ingredients and whether or not they are safe and/or vegan-friendly, and the list goes on and on...  Basically the customer service, business practices, and products are sub-par to say the least.  Glittersniffer has repeatedly closed and come back with grand re-openings, probably in the hopes that she'll be able to escape the criticism and that the "rumors" will go away if she lays low for awhile.  Although the GS Complaints blog has not been active in a great while, there are still many accounts of Lela's behavior.  See more here.
Hi-Fi Cosmetics - I had a very negative experience with this company; I somehow was able to make a purchase from a shop that was supposed to be closed, waited almost triple the stated turnaround time, and when I received my order one of my items had leaked (I also questioned whether that product could be used for its intended purpose due to the size of the particles,) and despite three separate contact attempts I got no reply of any kind from the owner.  See my review here.
Kupcake Kutie Cosmetics - Defunct as of 1/26/15 update.  The owner of Kupcake Kutie is related to the owners of Bitchslap/Ruthless Cosmetics.  More repackaged Lady Burd, claiming products are eye-safe when they aren't, in addition to bullying and harassment on behalf of Ruthless.  See more here.
Lime Crime - Almost all of their pigments at one point turned out to be repackaged micas from TKB.  When asked for a response, owner Doe Deere then accused TKB of copying her even though TKB had been established selling the same products long before Lime Crime came into existence.  Doe also sold a dress hemmed with duct tape and responded very inappropriately when it was brought to light later.  See more here.  More recently, there was a huge security breach on the Lime Crime website due to a lapse in the SSL that put all of their customers at risk over the course of several months.
MYO Makeup
- Another seller using what appears to be soap dyes and selling them as eyeshadows.  A reviewer on that Amazon listing says the product burned their eyes, while another on this listing reflects poor customer service including name-calling.  You can see in this listing that the ingredients listed on each color are exactly the same, so clearly the ingredients do not reflect what is actually in the products.  Sketchy, sketchy, sketchy! 
Orglamix - Owner Cheri Tracy was selling repackaged private label mineral makeup on Etsy, branding it as her own handcrafted, vegan-friendly, all-natural, no-nonsense-or-yucky-stuff product.  It came to light, however, that there were second and even third labels on many of her products, some of which listing parabens and animal byproducts in the ingredients (which Cheri claimed not to use in "her" formulations.)  She also purchased stock photography which she claimed was her makeup being modeled, took to deleting comments from the Facebook page before eventually disabling fan posting, stopped sending products (leaving many customers without their money and without their purchases,) and wrote an official response to the allegations that cleverly skirted around the issues at hand.  Oh, and she lied about Etsy shutting down her shop for non-delivery and disappeared on "vacation," surfacing again several months later with a new brick-and-mortar store called Three Twelve Tudor.  Orglamix is now back up and running, and as far as I can tell, still lying about ingredients, repackaging, and stock photography.  See more here.
Pure Luxe Cosmetics - Repackaging, unprofessional behavior in response to a blog post featuring a photo from the shop (which did not disclose where the photo came from, therefore not pointing fingers in any way,) violations of Etsy TOS (listing the same item in more than one shop, listing private label items as handmade.) See more here

Edited 3/20/15

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